Select a category of questions:

• What is the average time needed to train a dog?

• Will the correction harm my dog?

• What is the difference between water-resistant and waterproof?

• How long do the batteries last?

• How old should my dog be before using an electronic device?

• Why can't I leave the collar receiver on my dog for more than 12 hours?

1. What is the average time needed to train a dog?

The training time varies with each dog and each trainer. It will depend on what you are trying to train the dog to do, the trainers skill, and the type of dog being trained. The dog learns in small stages, his understanding is tested at each stage. On an average it takes 10 minutes twice a day for 2 weeks to train your dog. Please refer to your specific training video or contact our training support help line, at 1-800-786608

2. Will the correction harm my dog?

NO. The mild correction that your dog feels is designed to be undesirable so your dog will avoid it, yet is totally harmless and humane.

3. What is the difference between water-resistant and waterproof?

A water-resistant collar receiver can be worn in the rain, snow or other inclement weather. However it would be damaged if it is submerged in water.

A waterproof collar receiver can be worn when bathing or swimming. Being submerged in water will not harm the collar receiver.

4. How long do the batteries last?

Battery life varies greatly depending on the type of battery, how you use and maintain the product, as well as the operating temperatures. Please call Consumer Services at 1-800-786608 or consult our online troubleshooting guides if you have questions on your specific system.

5. How old should my dog be before using an electronic device?

If your dog is old enough to understand basic obedience training, then he will be suitable for training with an electronic device.  As a general guide this will be in the range of 3-6 months.

6. Why can't I leave the collar receiver on my dog for more than 12 hours?

Any collar receiver worn for extended periods can cause a condition similar to bedsores, known as Pressure Necrosis, especially if it is adjusted too tightly.   It is like breaking in a new pair of shoes.  After a few weeks you will be confident to leave the collar on for longer periods without a problem.