Innotek Australia Pty Ltd Refund and Warranty Policy

Effective 1 January 2005

Our Commitment to Customer Satisfaction

Your satisfaction with our products and services is important to us. Should the product fail to function as intended, all effort will be made by Innotek to repair or replace the faulty unit under the manufacturers warranty. While we make every attempt to describe the functions and capabilities of our products, sometimes a product can be purchased under a misconception. The situation for which the product was originally purchased may also change before the customer has the opportunity to use the product. It is for these reasons that we offer our 30 day money back guarantee.

30 Day Money Back Guarantee

Innotek will provide a full refund of the purchase price for all goods returned to Innotek within 30 days of purchase, where the goods are in their original purchase condition. Neither the cost of freight from Innotek to the customer nor the cost of returning the product to Innotek will be covered by the money back guarantee.

Wire that has been de-spooled and re-spooled will not be eligible for refund. We will however take back part orders such as a containment system without wire and provide a full refund for the “as new” parts returned.

Manufacturers Warranty

Innotek Australia Pty Ltd is the Regional Service Centre for the manufacturers it represents and will fulfill all warranty coverage for Australian and New Zealand customers. Warranty conditions are printed on the packaging and in the User Guides of all our products.

Service or replacement of products outside of warranty will be provided on the basis of individual quotations for the work to be done. Replacement of faulty parts after the warranty will always be at a price below recommended retail.